Refund Policy

Payments are checked by hand. After you submit the enrolment form, our admissions team checks your payment (for bKash, the sender number and TrxID) before your seat is confirmed. You receive an email when the payment is verified.

If a payment cannot be verified, for example because the TrxID was mistyped, it is marked as not verified and the same TrxID can be submitted again with the correct details.

You can ask for a refund at any time before the first class of your batch. Once the batch has started, fees are not refunded.

A refund is the full amount you paid, less the bKash, Nagad or bank charge for sending it back to you.

The same rule applies however you paid. A 50% installment is refunded on what you have actually paid. A combo can be refunded before the first class of its first course. Consultations for courses with personalised fees are free, so there is nothing to refund.

If we cancel a batch, or move its start date to one that does not suit you, the choice is yours: a place in another batch, or a refund of everything you paid with nothing deducted.

Instead of a refund you can move to another batch of the same course at any time, as long as that batch has a free seat. This also applies after your batch has started.

Refunds are sent to the bKash or Nagad number, or the bank account, that the payment came from, within 7 working days of our confirming the refund.

Email info@welearnfrenchbd.com or message us on WhatsApp at 01758599797. Please include the reference shown on your enrolment email, your name and the TrxID if you have one.